Frequently Asked Questions (FAQs)

Q: Is this a mental health support line?

No, Nightline is happy to talk to anyone about anything. If you are struggling with any mental health problems then please give us a call, but we are not a mental health support line.

Q: Can you ring me back?

Unfortunately we can’t call you back, or accept any reverse charged calls however, our email and IM service is available to everyone with access to the internet.

Q: Can I request to speak to the same volunteer?

Given the nature of the support we provide, we do not offer ongoing one-to-one support. Nightline is not a counselling service however, any caller is free to call as often as they would like. All our volunteers are trained to a high level by our amazing training officers.

Q: Who do I call if Nightline is not available?

If you need to speak to someone urgently, the Samaritans are open 365 days of the year and will always be there to listen on 116 123.

Q: How much does it cost to call Nightline?

The expense of the call will be your normal landline rate subject to your service provider.

Q: Will everything I talk about be kept confidential?

Nightline is completely confidential, there are however, extreme situations where your Nightliner may need to break confidentiality. You can read our full caller confidentiality policy here.